FAQ

Storage and Reconstitution

How should Peptides be stored?

Lyophilized (freeze-dried) peptides should be stored in a refrigerator at 2–8°C (36–46°F). For long-term storage, they should be kept in a freezer at -20°C (-4°F) or below. Once reconstituted, peptides must be stored in a refrigerator at 2–8°C (36–46°F) and should not be left at room temperature for extended periods.

How long can lyophilized peptides be stored at room temperature?

Lyophilized (freeze-dried) peptides can generally remain stable at room temperature for several days and, in many cases, up to 4 weeks. To help preserve their quality and potency, store them in a cool, dry place and avoid exposure to direct sunlight, UV light, excessive heat, and moisture.

Do I need Bacteriostatic Water?

Yes. All products are supplied in lyophilized (freeze-dried) powder form and must be reconstituted with bacteriostatic water prior to use. Using bacteriostatic water helps maintain sterility and supports the stability of the reconstituted solution during storage and research use.

How do I reconstitute?

Allow peptide vials to reach room temperature before opening to help prevent condensation from forming inside the vial. For most peptides, bacteriostatic water is the preferred diluent. Slowly inject the diluent down the side of the vial rather than directly onto the peptide powder. Gently swirl the vial until fully dissolved; do not shake, as this may damage delicate peptide structures. Ensure the solution is completely dissolved before drawing it for research use.

Shopping Information

How long will it take for my order to ship?

All packages are dispatched via Canada Post Xpress shipping, with an estimated delivery time of 1–2 business days.

Do you offer free shipping?

Free shipping is available on orders over $200.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to update your shipping address. If your order has not yet been shipped, we will be happy to make the change for you.

Once an order has been dispatched, we are unable to modify the delivery address.

What if my package is delayed or lost?

While we do our best to ensure timely delivery, delays may happen and are outside our control. If a package is lost, we will work with the shipping courier to locate it. If it cannot be found, we will gladly send a replacement.

Payment Information

What payment methods do you accept?

We currently accept the following forms of payment:

Electronic Funds Transfer (EFT)
Cypto Payments

Is my payment information secure?

Your payment information is securely protected through encryption and compliance with industry safety and security standards.

Can I use multiple payment methods for my order?

Multiple payment methods are not accepted for a single order. Each order must be completed using one form of payment.

When will I be charged for my order?

Payment is processed immediately upon order confirmation.

Return & Exchange

What is your return policy?

Unused and unopened items may be returned within 14 days of receipt. To process a return, please contact our email to initiate a return.

How do I return an item?

To return an unused and unopened item, please contact our customer service team within 14 days of delivery. We will provide instructions for sending the item back and processing your return.

Are there any items that cannot be returned?

Opened or used items cannot be returned under any circumstances.

When will I receive my refund?

Refunds will be issued after the returned item is received and its condition verified. Please allow up to 7 days for the refund to be reflected on your payment method.